We provide our boarding care services from our home 50 weeks of the year.

To maintain a work life balance and allow for us to provide quality care for your pets in a peaceful and happy environment we now are enacting business hours.

Client drop offs are between 8am and 10am

Client collections are between 5pm and 7pm

We are available for client enquiries between 10am and 5pm Monday to Saturday.

If you contact us after hours we will endeavour to reach out to you as soon as possible..

Pet updates will be provided once a day per family.

If you require pick up or collection times outside of these specified hours surcharges may be provided.

We are happy to have your pet stay longer if you can’t collect them within our business hours.

We may not respond to messages or emails outside of Business hours if they are not emergent so we can focus on loving your pets and providing them a high quality of care.

All dogs that come to Calmer at Home’s location are preferably Small to Medium breed dogs.

Larger breeds or heavier dogs (e.g British Bulldogs, smaller English staffies, Golden retrievers) can potentially cause accidental injury to our tiny clientele of Chihuahua’s and Toy poodles that only weigh 4-5 kg.

We aren’t breedist. We love all dogs but we consider safety a priority for our guests.

If clients wish to bring a large breed dog they have to be temperament assessed and you may be required to pay a higher booking fee to book out our entire home if you wish to board with us.

We conduct meet and greet sessions prior to every booking to make sure our clients are small dog and cat safe for our existing pets (Bonnie and Maui)

We will happily do home visits and dog walks for large dogs.

We can provide drop in feed and clean visits for your pets in the comforts of their own home if they are not suited to our venue.

We have a great network of high quality dog day cares and boarding facilities that we can refer you to if we are not the right fit for your pet.

We accept pets that are under 6 months of age that are not desexed or pets with a medical exemption (proof required).

However, our preference is all dogs over 6 months of age must be desexed to stay & play.

We will do home visits and walks for un-desexed dogs.

If your dog has a letter from a vet declaring their is a medical reason why the dog can’t be desexed we may consider them.

We believe that desexed dogs tend to be more friendly and have less conflict. We also don’t like restricting pets moving freely in our home.

We do not want to risk pets mating while in our care.

We do not take on liability for any sexual health or health risks related to having an undesexed animal in our care. For example - unwanted pregnancy, Pyometra or Priaprism.

Yes, all pets attending our site are required to have a full C5 vaccination.

Proof of vaccination is required to confirm bookings.

If your pet has a medical exemption from vaccination proof will be required.

All dogs coming on site must also be flea free and up to date with intestinal worming to avoid unwanted cross infections between dogs.

Proof of product application is preferred.

In the event your pet arrives on site unwell or shows evidence of illness your pet may be transferred to a Veterinary facility of your choice at your expense to prevent risk of illness to our other clients

If your pet has evidence of parasite infections you will be charged for us to treat your pet with anti-parasitics to prevent other pets on site being affected.

Our priority is to maintain a healthy and hygenic environment for all our clients.

Yes,

Simone is a fully qualified & experienced Veterinary Nurse of 20+ years extensive experience with nursing care and medicating all species.

This includes administering injections, giving pills, preparing supplements, applying ointments, providing wound and hoof care, knowledge on special foods and the use of medicated washes.

We practice a fear free approach were possible.

All medications need to be clearly labelled, secured, clean, organised and provided in labelled personal storage.

Medications that require injections must be provided with a sharps container for disposal of sharps.

Medications that require refrigeration must be provided with cool bricks during transport to mitigate any liability in the event a product has become warm in transport to or from our service.

At this time, we have not had an animal want to leave or escape from us while in our care. No animals have received a serious injury or become ill in our care.

However, we request all clients leave instructions in regards to their pets care in the event of an Emergency with a signed Veterinary Release & consent form.

In the event of an emergency:

Our first priority is to seek a Veterinarian in the event of injury or illness (If a vet is deemed to be required).

Calmer at Home Pet care will attempt to contact you via the numbers provided on the consent form. Or the alternate family member in the event of a serious injury or illness occurs.

In the event an animal escapes your premises or escapes our care while out on walks we will try everything reasonable to assist in having a pet returned to their family.

We take no responsibility if leads, collars, or harnesses are not fitted correctly or are faulty.

This also applies in the event property fencing or boundaries are not secured through no fault of ours.

If we are employed to do house visits or property checks and the premises has been interfered with when we were off site we will notify you and the authorities immediately upon noting any issues.

In the event of damage to fencing occurs during our care period (e.g weather damage, pet damage etc) attempts will be made to secure the premises/ property where reasonable or the pet may be placed in alternative care arrangements to maintain their safety.

Any fee’s acquired in securing a pets safety or maintaining their health are passed on to the Owner.

Yes,

We can provide this service, but it needs to be pre-booked.

Fees are $10 each trip in the local Dapto area for drop off and collection .

Animals outside of this area accrue an additional $1 per km, each way.

We can also transport your pets to grooming services or vet appointments if you have them pre booked during your stay.

These trips require a booking confirmation and agreement between both services.

Yes, we require that you provide their normal diet.

Please do not provide a new brand or new diet for their stay to prevent any potential stomach upsets and diarrhoea in the transition.

We require food to be portioned in containers as daily serves for shorter stays or stored whole in an air tight container & portion cup provided (with feeding instructions clearly given on the consent form)

Raw diets must be stored in leak proof containers and clearly labelled with the dogs name and marked with expiry dates.

All new clients will require to book in for friendly a Meet & Greet prior to their pets first stay or before we will look after them in their home/property.

To make a booking you will need to create a client account with our management software Pet Pocketbook.

Currently this is only available through a website but an app is soon to be released.

If it is your first time using our services you will need to make a meet and greet booking.

Once this has been conducted you can book any services you require.

We will send you forms that need to be completed after a booking confirmation or you can download them directly from our Forms section of the website.

All dogs that stay on site with us sleep inside our home. We do not have crates and dogs have access to lounges or beds on the floor and can sleep alone or with company.

They choose where they want to be.

We do prefer dogs with indoor toilet training .

A few of our regulars with reliable toilet training through the night sleep and snuggle with us in bedrooms if thats their choice.

Generally 1-2 weeks notice is acceptable to arrange a necessary friendly meet & greet.

We are able to accept a short notice bookings on occasion depending on our schedule.

Please note we are a small boutique service. We do not take more than 10 clients at a time in total.

We generally book out for Public holidays 2 months in advance so please make sure you allow for extra time in peak periods.

If you have an account you will be able to see our availability on Pet Pocketbook.

You can always make an enquiry and if we can’t help we may be able to refer you to someone else.

Even in an emergency or short notice booking all pets information MUST still be provided, including instructions and their up to date vaccination certificates etc.

We will always try to accommodate your requests if we can.

Payment options include:

+ Direct bank transfer

+ Pet pocketbook portal payments-5% service fee

+ Square/ Easy Tap to Pay- 1.6% processing fee

+ Online and remote payments via square -2.2% per transaction

+ Cash

Deposits may be required for long stays or exclusive bookings for our facilities.

Cancellation fees may be incurred in the event of last minute cancellations.